Shipping policy
Please read our Shipping Policy carefully before placing your order.
ORDER PROCESSING TIME
We aim to ship all orders within 2 business days after payment is received.
- Business days are Monday through Saturday, excluding Sundays and Dutch national holidays.
- Orders placed after 17:00 (CET) may be processed the following business day.
During high-volume periods (such as seasonal sales), there may be slight delays, but we’ll always do our best to keep you updated.
SHIPPING RATES & DELIVERY ESTIMATES
We ship to almost every country in the world. Shipping rates are calculated at checkout based on the delivery address and the weight of your order.
Domestic (Netherlands):
- Standard Shipping rates vary depending on your location.
- Estimated delivery: 1–5 business days after dispatch.
Please note: Delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays, postal strikes, weather conditions).
International Shipping (if applicable):
- Rates vary by country and will be shown at checkout.
- Estimated delivery: 5–15 business days depending on location
Please note: Delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays, postal strikes, weather conditions).
TRACKING INFORMATION
Once your order has been shipped, you will receive an email with your tracking number and a link to track your package.
If you haven’t received tracking information within 3 business days, please contact us at support@bramsvintage.nl.
SHIPPING CARRIERS
We typically ship via trusted carriers such as PostNL, DPD and DHL, depending on the destination and shipping method selected.
INTERNATIONAL ORDERS & CUSTOMS
If you're ordering from outside the EU, your package may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
Bram’s Vintage is not responsible for delays caused by customs clearance or for any additional charges incurred.
SHIPPING ADDRESS ACCURACY
Please double-check that your shipping address is complete and accurate before confirming your order.
We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses. If your package is returned to us, you will be responsible for the cost of re-shipping.
LOST OR DAMAGED PACKAGES
If your package is lost in transit or arrives damaged, please contact us as soon as possible. We’ll work with the shipping carrier to investigate the issue.
While we are not liable for packages lost or damaged during transit, we’ll always do our best to help resolve the situation.
RETURNS & REFUNDS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@bramsvintage.nl. Please note that returns will need to be sent to the following address:
Ambyerstraat Noord 40 A03
6225 EE, MAASTRICHT
Limburg
the Netherlands
If your return is accepted, you will have to purchase a label at a shipping company of choice. You will receive instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@bramsvintage.nl.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@bramsvintage.nl.
QUESTIONS?
If you have any questions about shipping or need help with your order, don’t hesitate to reach out: